Last Updated: January 15, 2026

Your Privacy Matters: mei138 is committed to protecting the personal information of all Users. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using mei138 services, you consent to the data practices described in this policy.

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by mei138 ("we", "us", "our") in connection with your access to and use of our online gaming platform available at mei138.cam and all associated services (collectively, the "Services").

mei138 recognizes the importance of privacy and the sensitivity of personal information. We are committed to handling your personal data in accordance with international best practices for data protection and privacy. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines.

We collect and process personal information only for legitimate purposes, including account management, payment processing, fraud prevention, regulatory compliance, and service improvement. We employ industry-standard security measures to protect your data and never sell your personal information to third parties.

2. Data Controller

For the purposes of applicable data protection laws, mei138 acts as the data controller in respect of personal information collected through the Services. This means we determine the purposes for which and the manner in which your personal data is processed.

As the data controller, mei138 is responsible for ensuring that your personal information is processed lawfully, fairly, and transparently. We are accountable for implementing appropriate technical and organizational measures to protect your data and for demonstrating compliance with data protection principles.

If you have questions about how mei138 processes your personal information or wish to exercise your privacy rights, please contact our Data Protection Officer using the contact information provided in Section 13 of this policy.

3. Information We Collect

mei138 collects various types of information to provide, maintain, and improve our Services. The categories of information we collect include:

3.1 Information You Provide Directly

When you register for an Account with mei138, you voluntarily provide personal information including:

  • Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP number or passport number)
  • Contact Information: Email address, mobile phone number, residential address in Indonesia, postal code
  • Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account numbers), payment transaction history
  • Account Credentials: Username, password, security questions and answers
  • Verification Documents: Copies of government-issued ID (KTP, passport, driver's license), proof of address (utility bills, bank statements), selfie photographs for identity verification

3.2 Information Collected Automatically

When you access and use mei138 Services, we automatically collect certain technical and usage information:

  • Device Information: IP address, device type, operating system, browser type and version, device identifiers (IMEI, UDID), screen resolution
  • Usage Data: Pages visited, games played, bets placed, transaction history, session duration, click patterns, search queries, referral sources
  • Location Data: General geographic location derived from IP address (city, province level), device location services (if you grant permission)
  • Communication Data: Records of communications with customer support (live chat transcripts, email correspondence)

3.3 Information from Third Parties

mei138 may receive information about you from third-party sources including:

  • Payment Processors: Transaction details, payment verification status from BCA, BRI, BNI, Mandiri, and e-wallet providers
  • Identity Verification Services: Age verification results, identity authentication confirmations, fraud risk assessments
  • Game Providers: Game session data, gameplay statistics, responsible gaming indicators from Pragmatic Play, Evolution Gaming, and other partners

4. How We Use Your Information

mei138 processes your personal information for the following legitimate purposes:

4.1 Service Provision and Account Management

  • Creating and maintaining your gaming Account
  • Processing deposits, withdrawals, and other financial transactions
  • Providing customer support and responding to inquiries
  • Managing your participation in games, sports betting, live casino, togel, and other gaming activities
  • Calculating and awarding bonuses, loyalty rewards, and VIP benefits

4.2 Legal and Regulatory Compliance

  • Verifying your age (21+ requirement) and identity to comply with legal obligations
  • Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
  • Detecting and preventing fraud, collusion, money laundering, and other illegal activities
  • Enforcing our Terms & Conditions and other policies
  • Cooperating with law enforcement, regulatory authorities, and legal processes when required by law

4.3 Service Improvement and Analytics

  • Analyzing usage patterns to improve platform performance, user experience, and game offerings
  • Conducting research and statistical analysis to understand player preferences
  • Testing new features, games, and functionalities
  • Troubleshooting technical issues and optimizing platform stability

4.4 Marketing and Communications

  • Sending transactional emails (deposit confirmations, withdrawal notifications, password resets)
  • Providing promotional offers, bonus notifications, and VIP program updates (with your consent)
  • Personalizing content and recommendations based on your gaming preferences
  • Conducting customer satisfaction surveys and collecting feedback

4.5 Responsible Gaming

  • Monitoring gameplay patterns to identify potential problem gambling behaviors
  • Implementing self-exclusion requests and deposit limits
  • Providing access to responsible gaming tools and resources
  • Supporting compliance with our Responsible Gaming commitments

5. Information Sharing and Disclosure

mei138 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

  • Payment Processors: To facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay)
  • Identity Verification Services: To conduct age verification, KYC checks, and fraud prevention screening
  • Game Providers: To deliver casino games, live dealer experiences, and sports betting platforms (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming)
  • Technology Infrastructure Providers: For hosting, data storage, security services, and content delivery networks
  • Customer Support Tools: For live chat functionality and ticket management systems

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it for the specific purposes we authorize.

5.2 Legal Obligations and Protection

We may disclose your personal information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations, court orders, subpoenas, or government requests
  • Enforce our Terms & Conditions and other agreements
  • Protect the rights, property, or safety of mei138, our Users, or the public
  • Detect, prevent, or investigate fraud, security breaches, or illegal activities
  • Cooperate with regulatory authorities and law enforcement agencies

5.3 Business Transfers

In the event mei138 undergoes a business transition such as a merger, acquisition, asset sale, or reorganization, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or uses of your personal information.

6. Data Security Measures

Protecting your personal information is a top priority for mei138. We implement comprehensive technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Security

  • Encryption: All data transmission between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption
  • Secure Storage: Personal information is stored on secure servers housed in tier-3 data centers with physical access controls, surveillance, and 24/7 security monitoring
  • Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information, and only for legitimate business purposes
  • Authentication: Multi-factor authentication (MFA) protects administrative access to systems containing personal data
  • Monitoring: Continuous security monitoring and intrusion detection systems identify and respond to potential threats in real-time

6.2 Organizational Security

  • Employee Training: All mei138 employees receive regular training on data protection principles and security best practices
  • Confidentiality Agreements: Employees and contractors are bound by strict confidentiality obligations
  • Security Audits: Independent third-party security audits and penetration testing are conducted regularly to identify and remediate vulnerabilities
  • Incident Response: We maintain a comprehensive incident response plan to address data breaches or security incidents promptly

Your Role in Security

While mei138 implements robust security measures, you also play a crucial role in protecting your Account. Never share your password, be cautious of phishing attempts, keep your contact information updated, and report suspicious activity immediately to [email protected].

7. Data Retention

mei138 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: While your Account remains active, we retain all personal information to provide ongoing Services and support.

Closed Accounts: After Account closure, we retain certain information for up to seven (7) years to comply with legal obligations, resolve disputes, enforce agreements, and meet regulatory requirements related to anti-money laundering and financial record-keeping.

Transaction Records: Financial transaction data is retained for a minimum of seven (7) years in accordance with Indonesian financial regulations and international standards.

Marketing Data: If you opt out of marketing communications, we retain minimal information (email address) to honor your opt-out preferences and prevent future unwanted contact.

8. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you
  • Right to Rectification: You may request correction of inaccurate or incomplete personal information
  • Right to Erasure: In certain circumstances, you may request deletion of your personal information (subject to legal retention obligations)
  • Right to Restriction: You may request that we limit the processing of your personal information in specific situations
  • Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used format
  • Right to Object: You may object to processing of your personal information for direct marketing purposes
  • Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time (this will not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

mei138 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content.

Essential Cookies: Required for basic platform functionality, authentication, and security. These cannot be disabled.

Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with the Website and identify areas for improvement.

Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.

Analytics Cookies: Help us analyze traffic sources, popular games, and user behavior to optimize our Services.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Website.

10. International Data Transfers

mei138 primarily serves Users in Indonesia, and your personal information is stored on servers located in secure data centers. However, some of our third-party service providers may be located outside Indonesia, which may involve transferring your data to jurisdictions with different data protection standards.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with this Privacy Policy and applicable laws.

11. Protection of Minors

mei138 Services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that a User is underage, we will immediately close the Account, void all transactions, and delete all associated personal information.

If you believe a minor has provided personal information to mei138, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

mei138 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

  • Updating the "Last Updated" date at the top of this policy
  • Posting a prominent notice on the Website
  • Sending an email notification to the address associated with your Account (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of mei138 Services after any changes constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

  • Email: [email protected]
  • Subject Line: "Privacy Inquiry" or "Data Protection Request"
  • Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For urgent data protection matters, please mark your communication as "Urgent: Data Protection Officer" to ensure priority handling.

Your Consent: By using mei138 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Our Privacy Commitments

How mei138 protects your personal information and respects your privacy

Bank-Grade Encryption

All personal data and financial transactions are protected by 256-bit SSL/TLS encryption, the same security standard used by major financial institutions worldwide.

No Data Selling

We never sell, rent, or trade your personal information to third parties. Your data is used solely to provide and improve mei138 Services.

Strict Access Controls

Only authorized personnel with legitimate business needs can access personal information, subject to role-based permissions and audit logging.

Secure Storage

Personal data is stored on hardened servers in tier-3 data centers with 24/7 physical security, biometric access controls, and redundant backup systems.

Transparency

We clearly explain what data we collect, why we collect it, and how we use it. You have the right to access, correct, or delete your personal information.

Regular Audits

Independent third-party security audits and penetration testing ensure our data protection measures meet international standards and industry best practices.

Questions About Your Privacy?

Our Data Protection team is available to answer your questions, address concerns, or help you exercise your privacy rights. We're committed to transparency and protecting your personal information.

View FAQ Return to Home